Contact
Talk to a person
Questions before you buy, a problem with your plan, or a refund: email us and a person replies.
We reply within one business day, Monday to Friday, Australian Eastern time.
What helps us help you
- About an order: the email address you used at checkout, and what’s wrong. Screenshots help.
- Plan not arrived? Plans arrive within one business day of buying. Check your spam folder, then email us and we’ll resend the link.
- Refunds: see the refund policy for when we fix, replace or refund, and how the audit guarantee works.
- Pause or cancel the monthly list: one click from your plan’s page, or email us.
- Your data: ask for a copy, a correction or deletion any time. See the privacy policy.
Please don’t email us your ad account password or your customers’ details. We never need them.
Company details
Off Retainer is a business name of Pique Your Interest Pty Ltd, ABN 79 696 987 425. View it on ABN Lookup. GST-registered. More about who we are.