Our promise
If the plan isn’t right, we fix it.
If your plan isn’t tailored to the answers you gave, is materially wrong, or doesn’t arrive, we’ll fix it, replace it or refund you.
Change your mind before your plan arrives and we refund you in full. Because a plan is a digital product made for you, there are no change-of-mind refunds once it’s delivered. Ad results depend on your product, offer, website, budget and market, so nobody can guarantee them, and we don’t. Your rights under the Australian Consumer Law always apply.
The ChatGPT ads test plan is a test, not a performance plan. Your free check-up works out your break-even cost per click and shows how your test would run, before you pay.
The audit guarantee
If your audit doesn’t find at least three changes worth making, you get a full refund. A change worth making is a finding your audit marks Fix first or Fix soon: something in your account, measured against your plan’s own numbers, worth changing now. We check every audit against this before it’s sent. If it applies, we refund the full A$399 you paid for the plan + account audit (or the A$250 you paid to add the audit to a plan you’d bought, or A$350 if you bought the audit with two or three plans: the audit plus the Meta plan’s part of the price) and email you to say so, and you keep your plans and your audit. You don’t need to ask. If you think we’ve counted wrong, tell us within 30 days of getting your audit: we give you the benefit of the doubt and answer within 2 business days.
It’s a promise about what the audit finds, not about what your ads do next. It covers the Meta account audit only.
Read the refund policy