Terms

These terms apply when you use the Off Retainer website, take the quiz, buy one or more plans or the plan + account audit, or subscribe to the monthly action list. “We”, “us” and “our” means Pique Your Interest Pty Ltd (ABN 79 696 987 425), trading as Off Retainer. “You” means the person buying or using the plan, and the business they buy it for.

1. What we provide

• The quiz and diagnosis are free. The diagnosis is worked out from your answers.
• The plans are personalised advertising plans for your business, built from our industry plans and your quiz answers: the Meta ads plan (Facebook and Instagram), the Google Ads plan and the ChatGPT ads test plan. Each is delivered as a private web page, a PDF and an AI-ready version. You can buy one, two or all three.
• The ChatGPT ads test plan sets up a small, fixed-budget test of ads in ChatGPT, which OpenAI runs as a pilot. It’s a plan for a test, not a plan for results (section 6B).
• The plan + account audit is the Meta ads plan plus an audit of the Meta Ads Manager reports and sales or enquiry totals you upload, added to your plan, with a re-audit 30 days after your audit is delivered (section 6A). It’s offered only to businesses already running Meta ads, and covers Meta ads only.
• The monthly action list is an optional subscription. Each month it sets out changes to make to your own setup in response to changes on Meta, Google or in ChatGPT ads that month, for each plan you own.

Our plans are general information about advertising, tailored to the information you give us. They are not financial, legal, tax or accounting advice. Where a plan describes advertising rules for your industry, it’s a general guide: check anything you’re unsure about with a qualified adviser.

2. Your answers

Your plan is only as accurate as your answers. You agree to give accurate information about your business and to let us know if something you told us was wrong. If an answer was wrong when you gave it, we’ll help you correct the plan where we reasonably can.

3. Prices and payment

• Prices are in Australian dollars and include GST.
• One plan is A$149. Any two plans bought together are A$249, and all three are A$349. Each is paid once.
• If you own one or two plans, you can add another later for A$100, the difference to the next price up.
• The plan + account audit (Meta only) is A$399, paid once. Bought with two or three plans that include the Meta ads plan, the audit adds A$250. If you bought the Meta ads plan, you can add the audit later for the difference, A$250.
• The monthly action list is A$49 a month, only if you choose it: at checkout, or later from your plan’s page. One price covers every plan you own. It’s billed monthly from the day you start it.
• Payment is processed by Stripe, through its secure checkout. We never see or store your full card details. We send you a tax invoice.
• We may change our prices for future purchases. If we change the price of the monthly action list, we’ll tell subscribers by email at least 30 days before the new price applies, and you can cancel before then.

4. Delivery and access

After checkout we ask a few last questions about your business, for each plan you bought. We build your plans once you’ve answered them (and, for the plan + account audit, once you’ve uploaded your reports), and email you a private link within one business day of that. If you bought two or three plans, they share one private link. Keep the link private: anyone with it can open your plans. If you lose the link while your access lasts, email us and we’ll send it again.

How long access lasts. Each plan stays open for 12 months from the day it’s delivered. While a monthly action list is on, it keeps working for longer: until the end of the month you’ve paid for, or the end of a pause, if that’s later. An account audit added to your plan, and its re-audit, share your plan’s access.

When access ends, the link stops working and we delete your plan (including any audit in it) and your quiz and after-checkout answers. We keep only the order and tax record (see the privacy policy). Download the PDF while you have access. It’s yours to keep.

5. Your licence to use the plan

Your plan is our work and we own the copyright and other intellectual property in it, including the industry plans it’s built from. When you buy, we give the business the plan was written for a non-exclusive, non-transferable licence to use your plan to run that business’s advertising. Each plan you buy is licensed separately, on these terms. The licence covers you and the business’s staff and contractors who run its ads.

You may:

• read, print and save your plan for use in that business;
• share it with the staff and contractors who run that business’s ads;
• paste your plan into your own AI assistant, or the business’s, to help you run your ads.

You may not:

• share, forward, publish or post your plan or any part of it, or give access to your plan link, outside that business;
• resell, sublicense or redistribute it, including as part of a course, template, agency service or product;
• use it to build a competing product or service.

The same applies to each monthly action list.

6. The monthly action list

• It’s optional and starts only if you choose it: at checkout, or later from your plan’s page (you can also restart it there after cancelling).
• It’s billed monthly from the day you start it, to the payment method you used, until you cancel. There’s no free period.
• One price covers every plan you own. Each list sets out the changes for each of your plans.
• Lists arrive on the first business day of each month (New South Wales business days). Your first list arrives on the next list day after your plan is delivered, or after you start the list if you add it later.
• Pause or cancel any time, in one click from the link on your plan’s page and in every renewal email, or by emailing us. Pausing skips one or two months: nothing is charged and no list is sent for those months, and it restarts by itself (or earlier, if you resume it). Cancelling stops future charges, and the list runs to the end of the month you’ve paid for. Until then you can undo the cancel from the same page.
• While the list is on, your plan link stays open too (section 4).
• We don’t give refunds for part of a month when you cancel, except where the Australian Consumer Law requires it.

6A. The account audit

• What it covers. Your Meta (Facebook and Instagram) ads only, for the periods you upload (normally the last 30 days and the 30 days before), checked against your plan’s own numbers. We look at things such as how many ad sets your budget can feed, the event each ad set optimises for, cost per result against your break-even or target, Meta’s reported ROAS against your MER (for online stores), frequency, the number and age of your ads, boosted posts, placements (if you upload a placement breakdown) and the settings you tell us about. Your plan gains an audit section with what we found, a dated fix list and what to leave alone.
• What it doesn’t cover. We don’t access your ad account, make changes for you, review the content of your images, video or ad text, or audit other advertising channels. The audit is worked out automatically from your reports and checked before it reaches you; it isn’t a call or a consultation.
• What you provide. Reports exported from Ads Manager and your sales or enquiry totals, as the upload page describes. You must not upload customers’ personal information; files that contain it are rejected and not kept. The audit is only as accurate as the reports and answers you give us.
• The re-audit. 30 days after your audit is delivered, we email you a link to upload the same reports again, and add “What changed since your audit” to your plan. It describes what changed between the two periods; it doesn’t show what caused the change. One re-audit is included, and its upload link stays open for 60 days from the day your audit was delivered (about 30 days after we email it). After that the link closes; email us if you need more time.
• The audit guarantee. If your audit doesn’t find at least three changes worth making, you get a full refund. A change worth making is a finding your audit marks “Fix first” or “Fix soon”. We refund the full price you paid for the plan + account audit (A$399), or for the audit upgrade (A$250), or A$350 if you bought the audit with two or three plans, and you keep your plans and your audit. You don’t need to ask: we check every audit before it’s sent. If you think we’ve counted wrong, tell us within 30 days of receiving your audit. It doesn’t cover a monthly action list or the included re-audit. Details are in the refund policy.
• No promised results. The audit finds problems and sets out fixes. It doesn’t promise or predict any improvement in sales, leads, bookings, cost or return on ad spend (section 8). The audit guarantee is a promise about what the audit finds, not about results.
• Your data. We delete the uploaded files once your audit is worked out, always within 30 days. We keep the report totals and findings with your plan, and delete them with it when your plan access ends (section 4). See the privacy policy.

6B. The ChatGPT ads test plan

• It’s a plan for a test. Ads in ChatGPT are a pilot run by OpenAI. The plan sets up a small test with a fixed budget, a stop rule and a way to judge it on sales in your own store or CRM. It doesn’t promise or predict any result (section 8).
• Your plan may say wait. Your free check-up tells you before you pay whether a test fits your numbers. Your full plan works it out again from your after-checkout answers. If your numbers say wait, your plan says so, and gives you the steps to get ready and the test to run once you are. Our normal refund policy applies.
• Facts with a date. The plan uses facts about the pilot, such as budgets, bids, billing and tracking, as of the date shown in it. We check them at least once a month. When a fact changes, we update the facts in your plan while it’s open (section 4) and email you to say what changed.
• Not offered to every business. Outside the US, OpenAI doesn’t allow ads for health, legal services, financial planning or alcohol, and allows mortgage ads only from approved advertisers. So we don’t sell this plan to health practices, lawyers, mortgage brokers, SMSF-focused accountants or financial advisers, bars and pubs, businesses selling products on therapeutic claims, or businesses without a website.

7. Your ad accounts and ad spend

• You stay in control of your ad accounts with Meta, Google and OpenAI, and your Pages, profiles and Instagram account. We don’t need access to them and we don’t run ads for you.
• Your ad budget is paid by you directly to Meta, Google or OpenAI and isn’t part of our price. You decide what to spend. A ChatGPT ads test needs at least the minimum budget OpenAI sets, which your plan shows.
• You’re responsible for your ads, including following each platform’s advertising policies and the laws that apply to your business and your industry.
• Meta, Google and OpenAI can reject ads, restrict accounts, change features or change their policies at any time. We don’t control those decisions.

8. No guarantee of results

This applies to every plan, the account audit and the re-audit alike. (The audit guarantee in section 6A is about what the audit finds, not about results.) Advertising results depend on many things outside our control, including your product, price, offer, website, budget, market, competition, season, how closely you follow the plan, and the platforms’ own systems. Ads in ChatGPT are a pilot with no published benchmarks. We don’t guarantee any level of sales, leads, bookings, cost or return on ad spend. Results on our website are real but not typical and not a promise; see the results disclaimer.

9. Refunds and your consumer rights

Our refund policy explains when we fix, replace or refund a plan or an audit, including the audit guarantee. If you bought two or three plans together, it applies to each plan. If you change your mind before your order is delivered, you can cancel it from your order page and we refund everything you paid with it, in full. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that can’t be excluded.

10. Our liability

To the extent the law allows:

• our liability for a failure to meet a consumer guarantee is limited, where the law permits it, to supplying the plan or monthly action list again, or paying the cost of having it supplied again;
• we’re not liable for indirect or consequential loss, including lost profits, lost revenue or the cost of ad spend, arising from your use of a plan;
• our total liability to you for any claim about a purchase is limited to the amount you paid us for it.

Nothing in this section limits liability that can’t be limited by law.

11. Independence

Off Retainer is independent and not affiliated with or endorsed by Meta, Google or OpenAI. Meta, Facebook, Instagram, Google, Google Ads, OpenAI and ChatGPT are trade marks of their owners and are named on this site only to describe the platforms our plans are about.

12. Changes to these terms

We may update these terms. The version on this page when you buy applies to that purchase. For the monthly action list, we’ll email subscribers before a material change takes effect.

13. Governing law

These terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of that state.

14. Contact

Pique Your Interest Pty Ltd (ABN 79 696 987 425), trading as Off Retainer. Email: hello@offretainer.com.